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София, ул. Тинтява 15-17
за настоящи клиенти (+359) 2 960 7123
info@icash.bg

Additional technical support and consultation

We understand the importance of a calm and supportive work environment. Therefore, we offer a range of technical support and consultation packages to ensure smooth business operations.

Select the most suitable package for your business

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Lite

Includes 10 calls up to 10 minutes long

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Economic

Unlimited number of calls during working hours 9:00-17:00 and preferential prices for additional services

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Standard

Unlimited calls during extended working hours 9:00-21:00 and preferential prices for additional services

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Profesional

Completely for your needs! Package negotiable!

Services priority: standard
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LITE PACKAGES

20,00 lv./month

  • The package includes 10 calls for technical support and consultation lasting up to 10 minutes during working hours from 9:00- 17:00;
  • The subscription package is valid for all stores connected to a warehouse. It is possible to order more than one “Lite” package per month.
Service priority: high
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Economy package

29.00 lv/month + 14.90 lv for each additional store

  • The subscription package includes unlimited calls for technical consultation and support on weekdays from 9:00 AM to 5:00 PM.
The package includes preferential rates for additional services:
During working hours (weekdays from 9:00 to 17:00)
Customer visit (transport costs)
40.00 lv.
Work per started hour
25.00 lv.

Extended opening hours ( weekdays from 9:00 to 17:00)

Phone call for support and consultation
20.00 lv.
Customer visit (transport costs)
60.00 lv.
Work per started hour
50.00 lv.
Service priority: very high
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Standard package

69.00 lv/month + 14.90 lv for each additional store

  • The subscription package includes unlimited calls for technical consultation and support on weekdays from 9:00 AM to 9:00 PM.
The package includes preferential rates for additional services:
During working hours (weekdays from 9:00 to 17:00)
Customer visit (transport costs)*
40.00 lv.
Work per hour started
25.00 lv.

Extended opening hours (weekdays from 17:00 to 21:00)

Customer visit (transport costs)
60.00 lv.
Work per started hour
30.00 lv.

Out of working hours

Phone call for support and consultation
20.00 lv.
Customer visit (transport costs)
100.00 lv.
Work per started hour
50.00 lv.
Service priority: the highest
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Professional package

By negotiation

The package is suitable for large enterprises with individual needs. Make sure you will always be served with priority and at any time!

For customers without a technical support contract

Customers without a contract for technical support may take advantage of the services “Visit to a customer” and “Work at the start of the hour ” only by prearrangement.
During working hours (weekdays from 9:00 to 17:00)
Phone call for consultation and support lasting up to 10 minutes

30.00lv.

* Visits to customers are carried out by Online Services Ltd. only on the territory of Sofia.
** The price per call is per hour;
***Prices are without VAT.

Безплатна консултация



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