Self-service locations
Did you notice that in 2022 an increasing number of supermarket chains introduced self-checkouts in their stores? These innovations are transforming the entire sales model in Bulgaria.
Self-service is becoming an accessible and convenient practice for Bulgarian consumers. In today's article, we will explore its advantages for you as a business owner and show how I-CASH can help turn your shop into a self-service store.
1. Save space.
A traditional customer checkout is also a workstation. Every employee needs enough space to carry out their duties comfortably. Unfortunately, this is not practical in small stores and retail locations.
With a self-service checkout, this space can be used for additional products to offer customers, while the employee whose job is to sit behind a checkout can carry out much more productive tasks in the retail location.
2. Provide 24/7 access to your location
Reducing reliance on staff makes your service available around the clock. This gives you a competitive advantage and makes things more convenient for customers. Longer service availability means more transactions and greater revenue.
3. Speed up the sales process
Self-checkouts are ideal for busy retail locations, addressing staff shortages and long queues. When self-service software is intuitive and requires only a few steps to complete a sale, customers save time and you can serve more people faster.
4. Make a good impression
Your customers will notice innovations at your location designed to improve their shopping experience. Your business will match, and perhaps surpass, major supermarket and restaurant chains.
5. Advertise your products
Ultimately, the self-service area includes a monitor guiding customers to their goal. With suitable self-service software, you can highlight products directly to your customers and encourage them to return to your location.
I-CASH – A solution for self-service locations
All the above benefits apply only when you have suitable retail equipment. Software is an especially important part of it.
If your self-service software is difficult to understand, requires many steps to complete a sale or needs constant support, it will certainly complicate business processes at the retail location rather than simplify them.
At I-CASH, we developed a self-service POS version that lets customers shop intuitively on their own.
What features does our self-service solution include?
- A POS sales application with a special self-service interface designed for customers.
- Working with peripheral devices:
- Fiscal device
- Scale/built-in scales
- POS card terminals
- Digital wallets
- An online platform that lets business owners and employees monitor processes at the location in real time.
- A simplified delivery platform.
- Display your own advertisement on the self-service screen.
A good example: Micro Markets by HealthInBox, self-service locations using our I-CASH software
Micro markets are innovative small retail outlets placed in open corporate spaces such as offices, coworking centers, business buildings and so on. They allow company employees to eat healthily without even leaving their workplace.
Thank you to Micro Markets by HealthInBox for trusting I-CASH's self-service mode to support their business success.
To check how self-service mode performs in a real environment, we visited the micro market at Work&Share Coworking Space. See for yourself in the video we filmed during our visit: https://youtu.be/uehRP9biqN8
We found that every customer can complete their purchase in exactly three steps:
1) Enter items;
2) Press 'Pay by card'
3) Tap your card;
…And the sale is complete
This operating model allows the retail location to stay open 24/7, handle a large flow of customers and occupy little space;
If you would also like intuitive self-service POS software that improves the customer experience, saves costs and makes your service more accessible:
1) Register at www.icash.bg and receive one month's free access to the system;
2) Contact us at info@icash.bg / (+359) 2 960 7123
