Frequently asked
questions.

Yes. With a new registration, you get a one-time 30-day demo period without a bank card requirement. During this period you can request the necessary modules and try them out. You can also connect a fiscal device and issue real receipts. The trial data is cleared by the I-CASH team at your request before starting real work. Terms and prices after the demo period are as per the current price list.

"Sales" plan is for non-stock sales and documents; "Standard" adds warehouse and deliveries; "Production" means production and disassembly; "Restaurant" — table and kitchen work. Each basic plan includes one site, one POS and 10,000 transactions per month. One operation is one whole document, regardless of the number of item lines in it. When approaching and reaching the limit of 10,000 operations, you receive a notification in the system. If you exceed the limit, you can continue working without interruption. Plan prices are as per the current price list.

The device, software and additional services are paid according to the selected configuration and the current price list. Additional sites, POS devices, online stores and operation packages are activated according to your needs. The additional package of operations is activated at the customer's request and is billed until the end of the current subscription. Individual development is offered separately.

Use the renewal link provided or contact the team with the business account number and desired period. Terms and prices for renewal, reactivation and archive are according to the current price list. If you are ceasing work and want access to the archive, request the service before the expiration of the current contract; it requires a separate contract and advance payment. According to the general conditions, I-CASH has no obligation to store the data after the subscription expires. For the possibility and conditions for extracting data from an archive, contact the team.

Send the payment document and business account number to support@icash.bg. The team will verify the payment and necessary extension.

After payment is received and processed. If you have not received an invoice, send an inquiry with the business account number and payment document to support@icash.bg.

Initial training includes basic setup and operation of the software. Additional training and technical support are provided according to the selected service and the current price list. Phone support has a separate subscription. The Balance plan includes phone support from 09:00 to 22:00 on weekdays. "Professional" plan has individually agreed conditions. Contact the team to choose the right service.

Specify the business account number, the location, the user used, the device and the exact text of the error. Add time of occurrence, operation number or barcode, and a photo or short video.

The business account number, username and password for the web platform are used during the initial connection of the POS application. The operator then logs in with their POS PIN.

Yes. User roles are used to set rights for operations, queries and access to certain locations.

Yes. You can provide a user with appropriate document and report rights. The system supports export to accounting programs, including settings for Bulmar. The format and version of the program you use are specified in advance.

Yes, by importing from a table according to a suitable template. Data from the old program must be prepared in the appropriate format.

The product is in stock, for example a cream or a drink. The service has no inventory of its own, but with proper setup it can consume materials via a recipe.

With manual input, you can also work without a barcode. An appropriate ID is required for scanning and integrations, and is automatically generated for some imports.

Also check disabled items. The barcode may be saved to such an item and therefore cannot be reused.

Yes, with a suitable template. The table must clearly indicate which main item the additional barcode belongs to.

Use 250 × 250 pixel images in JPEG or PNG format.

Check the selected template, required columns, barcode format and file size. If the error persists, send the file and a picture of the message to support.

After adding them, log out and log back in. Check the dropdown when creating or editing an item.

A special template can be used to cancel items. Stocks and related operations must be checked beforehand; seek assistance if necessary.

Yes, through the appropriate module and appropriate printer. You can create a template with the required item data.

Yes. An active "Access to external software" API subscription is required for AI import of invoices such as supplies. No additional user rights are required. The import is carried out through ai.i-cash.cloud and accepts PDF, JPG, JPEG, PNG and WEBP. Check the readings before recording the delivery. For file restrictions and specific setup, contact support.

Creating an item adds its basic data. Quantities and delivery rates are reflected through warehouse operations, such as completed delivery.

Yes, depending on the plan and activated rights. The manual distinguishes batch recording for incoming control from inventory tracking and batch sales. In the supported configuration, discharge can be automatic FIFO or with manual batch selection.

Yes. The system allows several sites and cash register modules in one business account. The basic plan includes one site and one POS; additional ones are activated according to your needs.

Yes. Delivery may be unpaid or partially paid and the obligation remains for tracking. The possibility also depends on the business partner's settings.

Check the supplier's VAT registration and whether you are entering a tax basis or price with VAT. The manual also describes unlocking VAT for editing with appropriate settings. In case of uncertainty about the tax regime, clarify with accounting before making a change.

Yes. Minimum and optimum quantities can be set for items and corresponding notifications and reports can be used.

Check that you are comparing the same location, period and filters. The Goods Movement report helps you trace the operations that formed the quantity.

By revising the relevant items. Before doing so, check that all deliveries, sales and transfers are reflected correctly.

Use the appropriate warehouse operation, for example "write-off". If the reason is a difference between counted and reported stock, use a stocktake.

Check all pages and rows for blank data. For items with lots, the relevant lot must also be indicated, including in case of import.

By a transfer operation with source and receiver locations selected. The document must be closed to reflect the quantity movement.

Yes. Ingredients are linked to the final item via a recipe. In the case of a "On sale" recipe, their quantities are written at the time of sale; at "During production" — during the production operation. Self-selling access is set up separately.

Yes. The POS application can work without internet until reaching 1000 operations. The limit is by the number of operations, not by the number of hours, and there are no additional limits by POS version or device. Upon reaching 1000 operations, new sales are blocked until the Internet connection is restored and the data is synchronized. Accumulated operations are automatically synchronized after the Internet is restored, without operator action. Card payments require an internet connection.

Yes. With a mixed payment, you set the amount for each method, and the distribution is reflected in the note.

Yes. Open accounts can be topped up until they are closed, according to the user's rights.

Yes. In the POS, you select the type of return and the number of the receipt, load the information and leave only the returned items and quantities. The recovery method is selected from the options available in the configuration. No direct corrections are made for an already fiscalized reversal.

For an "On Sale" recipe, the automatic return-to-warehouse customer return refunds the ingredients, including the listed fiera. With "In production" the finished product is returned; a separate disassembly operation is used to restore the ingredients. If the recipe has been changed since the sale, the return may use the current ingredients and quantities. Check stock movements and cost; if there is a difference, contact support before a new patch.

By manually entering and withdrawing amounts. Thus, cash flow in the cash register is accounted for separately from sales.

Yes. Price rules by groups and business partners, as well as promotions for a certain period, can be used. Manual discount rights are set per user.

Yes, with the appropriate setting. Rules for accumulating and using points are defined, as well as the required payment method.

Yes. The invoice is generated for the relevant sale according to the available actions and settings. In the web platform, the number is taken from the set software range. For new range contact support@icash.bg. The ranges for the business account, sites and cash registers must not overlap and be agreed with the accountant. Automatic invoicing is not a standard functionality; An API or plugin solution is specified according to the business model.

A possible cause is a missing invoice range in the device. It is set by the service center and must be consistent with the numbering in the web platform. Invoice ranges are set so that they do not overlap between cash registers and individual locations in the system. Before setting the numbering in a cash register or by locations in I-CASH, consult your accountant.

In the web platform, in "Documents → Invoices". Invoices generated through the POS application are also available there.

When returning an invoiced sale, open the sale, create a customer return and select "credit note". The invoice, the customer return and the warehouse movement are separate documents: changing or canceling one of them does not guarantee an automatic correction of the others. customer returns with an issued fiscal receipt are not subject to direct editing. Coordinate adjustments with maintenance and accountant; do not create a new rollback while the previous one is active.

Find the delivery and create a "Return to Supplier" via the blue back arrow. Leave only the returned items and quantities and specify the required document. Select the payment method according to the original delivery. If an associated invoice or credit note is blocking the cancellation, contact support instead of repeating the return.

Provide the number, date and associated receipt. If necessary, the service provider can retrieve an electronic report from KLEN for comparison with the records in I-CASH.

Reports on sales, items, stock, margin and payment methods are available according to the plan. "Availability" and "Availability by location" can be downloaded in PDF, CSV and XLS. Accounting exports are available for Bulmar, Mikroinvest, Business Navigator and Azure. Clarify exact format, version and limitations with accountant before use.

Clear the filters and set the period and location again. Check whether the amounts are inclusive or exclusive of VAT, whether they include customer returns and whether you are comparing sales or actual payments. In Sales Control, net sales include closed sales, whether paid or not, less customer returns. Profit and margin are calculated without VAT. For recipes, check the listed and returned ingredients. If there is a difference, send both reports with the same filters and numbers of maintenance operations.

Compatibility depends on the exact model, operating system and bank. I-CASH offers integrations with Viva and DSK SoftPOS for Android smart cash registers, as well as external terminals Datecs Pay, myPOS and terminals supported by BORICA. Before selection, submit the model, version and bank for verification of the specific configuration. For SoftPOS, the request is initiated via I-CASH, and the bank explains the conditions.

Yes. It must be specified whether the two cash registers will issue goods from the same site, or whether each will work with separate stock. Additional cash registers and locations are activated according to the configuration.

Yes. The out-of-the-box solution for WooCommerce offers four modes: orders only; quantities; prices; or prices and quantities. locations, payments, statuses and documents are set up. The store address and WooCommerce REST API keys are required to connect. Automatic invoicing is not a standard functionality and is specified separately. Changes and partial returns in WooCommerce do not guarantee automatic correction of already created documents and stocks in I-CASH. In such cases, check both records and contact support.

The exchange depends on the mode, the direction and the set interval in minutes. For volume-only synchronization, the manual recommends 5–15 minutes. Order statuses and payment methods are tied to those in I-CASH. Open WEB/POS transactions do not list stocks until completion; closed sale reduces inventory. Check the exact settings for your store.

Do not rely on automatic exchange of photos and detailed descriptions. The guide describes the exchange of prices, quantities, names and SKUs according to the mode. Support for pictures and descriptions should be specified for the specific version and configuration.

Matching SKUs/Barcodes are used. Each variation in WooCommerce is created as a separate item with its own SKU in I-CASH. Do not set the SKU to the parent product with variations as well, because an additional item may be created. Check compliance before first exchange.

The published out-of-the-box plugin is for WooCommerce. For Shopify, PrestaShop or other platform, API integration, required development and specific scope are discussed with your developer and I-CASH.

Check the active API module and the system_api entitlement of the user. The keys are in "Users → Editing → API". If requests are limited, wait for the specified Retry-After. After an interruption, check the result before trying to create, pay, delete or print again. Current documentation is on the API Documentation page.

Yes. Restaurant Plan includes Table Work, Remote POS, Kitchen and Customer Display, Kitchen Printers, Recipes and Batches. The necessary devices and settings take into account the organization of the establishment.

Yes. Restaurant plan includes kitchen display, kitchen printers, table work and Remote POS. The QR menu allows the customer to send an order from their phone to the kitchen and bar and is activated via an external API module. Plan and QR menu prices are as per the current price list.

Yes. The solution for tickets and subscription cards is individual and configurable according to the customer's requirements. Validity, number of visits, single or multiple use, scanning, printing, electronic submission, renewal and access control are specified for the specific project. They are not presented as a single standard package. Corporate pricing rule cards are a separate scenario.